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Terms & Conditions

We know this isn’t the most exciting part of your visit, but it’s important! By using the CookingWithFeem website, you’re agreeing to our Terms and Conditions (they help keep everything running smoothly). If you don’t agree with anything here, it’s best to step away from the oven, *coughs* sorry website for now. 
By browsing on this site, you’re agreeing to play by our Terms. If something doesn’t sit right with you, it’s okay to take a step back from the site (no hard feelings!).
1. Allergen Disclaimer
1.1 
All products are prepared in a kitchen that handles nuts, dairy, eggs, wheat (gluten), soy, and sesame.
1.2 We take care to minimize cross-contamination, but we cannot guarantee that any item is completely allergen-free.
1.3 Customers are responsible for checking ingredient information before placing an order. CookingWithFeem is not liable for any allergic reactions.

2. Orders & Payment
2.1 
Orders must be placed through our official website or authorised sales platforms.
2.2 Full payment is required upon order confirmation, unless stated otherwise.
2.3 For large or custom orders, please include details in the info/notes section at checkout, and we will get in touch if further information or payment is needed.

3. Collections
3.1 
If a customer fails to collect an order within 3 to 5 days of the scheduled pick-up date, the item may be safely disposed of or repurposed for hygiene reasons.
3.2 No refunds will be issued for uncollected items.

4. Delivery Policy
4.1 
 We only deliver within designated delivery zones as outlined on our website.
4.2 Orders placed outside these zones are the responsibility of the customer. Refunds will not be issued for orders that cannot be delivered or collected due to distance or inaccessibility.

5. Refunds and Replacements
5.1 
Due to the perishable nature of our products, we do not offer refunds unless:
  • The item is incorrect
  • The item is damaged in transit (must be reported within 24 hours, with photo evidence)
  • The item is mouldy or contains a production defect
    5.2 In such cases, CookingWithFeem will offer either a replacement or a full refund.
    5.3 Dissatisfaction due to personal taste is not a valid reason for a refund.

    6.  Intellectual Property
    6.1 
    All content, branding, photography, logos, and product names on this website are the intellectual property of CookingWithFeem.
    6.2 No part of this website may be reproduced, copied, or used without written permission.

    7. Changes to Terms
    7.1 
    We reserve the right to update or modify these Terms at any time.
    7.2 Continued use of the website constitutes acceptance of the revised Terms.

    8. Contact
    For any questions regarding these Terms or your order, please contact: 
    📧 faheemeatsporridge@gmail.com
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